Last Updated: July 2, 2026

About New30

New30 is a wellness brand owned and operated by SERENITY GROUP, a company registered in France.

Throughout this policy, references to "New30," "we," "our," and "us" refer to SERENITY GROUP.

We are committed to providing a transparent shipping experience and keeping customers informed throughout the delivery process.

Shipping Overview

✓ Worldwide Shipping Available

✓ Tracking Included on All Orders

✓ Processing Time: 1–3 Business Days

✓ Estimated Delivery Time: 7–21 Business Days

✓ Customer Support Available Throughout the Delivery Process

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Processing times may occasionally be extended during:

• Major promotional events
• Public holidays
• High order volumes
• Inventory transfers
• Unexpected carrier or logistics disruptions

If processing times are significantly affected, we will make reasonable efforts to keep customers informed.

Estimated Delivery Times

United States

Processing Time
1–3 Business Days

Transit Time
7–14 Business Days

Estimated Total Delivery Time
8–17 Business Days

Europe

Processing Time
1–3 Business Days

Transit Time
7–14 Business Days

Estimated Total Delivery Time
8–17 Business Days

Rest of the World

Processing Time
1–3 Business Days

Transit Time
10–21 Business Days

Estimated Total Delivery Time
11–24 Business Days

Delivery Estimates

Delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on factors including:

• Destination country
• Customs clearance procedures
• Local postal or courier services
• Weather conditions
• Transportation disruptions
• Peak shipping seasons
• Other circumstances beyond our reasonable control

New30 is not responsible for delays caused by customs authorities, shipping carriers, or events outside our reasonable control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can track your shipment at any time using the tracking link included in your shipping confirmation email or by visiting our Track Your Order page.

Please allow up to 48 hours after dispatch for tracking information to become available within the carrier's system.

Shipping Address Accuracy

Customers are responsible for ensuring that the shipping information provided during checkout is accurate and complete.

New30 is not responsible for delays, failed deliveries, returned shipments, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact our Customer Support Team as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made after an order has entered processing.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders may be modified or cancelled before they have entered processing.

Once an order has been processed or dispatched, modifications or cancellations may no longer be possible.

Our Customer Support Team will always do our best to assist whenever possible.

Customs, Duties & Import Fees

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Where applicable, these charges are the responsibility of the customer unless otherwise stated at the time of purchase.

Customs regulations vary by country, and New30 has no control over these charges or customs processing times.

For more information, we recommend contacting your local customs authority.

Delayed Deliveries

While most orders arrive within the estimated delivery timeframe, delays may occasionally occur.

If your order has not arrived within 30 days from the date of dispatch, please contact our Customer Support Team.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution, which may include:

• Shipment investigation
• Replacement shipment
• Refund (where appropriate)
• Another suitable resolution

Each case is reviewed individually.

Lost Packages

If your tracking information indicates an issue with delivery or your package appears to be lost during transit, please contact us as soon as possible.

Our Customer Support Team will work directly with the shipping carrier to investigate the shipment and assist in resolving the issue.

Please note that carrier investigations may require additional processing time.

Warehouse & Fulfillment

New30 works with fulfillment partners and warehouses in multiple locations to help serve customers efficiently.

Warehouse, fulfillment, and shipping locations may vary depending on product availability, inventory levels, and the customer's delivery destination.

Orders may be shipped from different fulfillment centers based on these factors.

Contact Us Before Opening a Payment Dispute

If you experience any issue with your shipment, we kindly ask that you contact New30 Customer Support before initiating a payment dispute, chargeback, or claim with your payment provider.

Many shipping concerns can be resolved quickly through our Customer Support Team, and we are committed to working with you to find a fair and appropriate solution.

Contact Information

SERENITY GROUP

11 COURS ARISTIDE BRIAND

69300 CALUIRE-ET-CUIRE

FRANCE

Business Registration Number (SIREN)
834 025 959

VAT Registration Number
FR40834025959

Email
info@newthirty.com

Phone
+33 6 95 85 73 71

Customer Support Hours

Monday – Friday

9:00 AM – 5:00 PM (Central European Time)

Average Response Time

24–48 Business Hours