Contact Us
If you have any questions regarding our products, orders, shipping, returns, warranty claims, or general enquiries, our Customer Support Team is here to help.
Customer Support
For the fastest and most efficient support, we recommend contacting us by email.
Email is our primary customer support channel and allows our team to review and resolve enquiries as quickly as possible.
Phone
+33 6 95 85 73 71
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Central European Time)
Average Response Time
24–48 Business Hours
Business Information
New30 is owned and operated by SERENITY GROUP.
SERENITY GROUP
11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE
Business Registration Number (SIREN):
834 025 959
VAT Registration Number:
FR40834025959
Additional Contact Options
You may also contact New30 through our official social media channels:
Please note that response times through social media may vary.
For order-related enquiries, shipping updates, warranty claims, returns, refunds, or account-specific requests, we strongly recommend contacting us directly at:
Important Information
Customers must contact New30 Customer Support before returning any product, requesting a replacement, submitting a warranty claim, requesting an exchange, or requesting a refund.
Our support team will review your request and provide the appropriate return instructions and next steps based on your order.
Warehouse, fulfillment, and authorized return locations may vary depending on inventory availability and the customer's delivery destination. Customers should only return products to the address provided by our Customer Support Team.
For the fastest assistance, we recommend contacting us by email.
We appreciate your trust in New30 and look forward to assisting you.