Contact Information
Last Updated: July 2, 2026
About New30
New30 is owned and operated by SERENITY GROUP.
Throughout this website, references to "New30," "we," "our," and "us" refer to SERENITY GROUP.
SERENITY GROUP is responsible for the operation of newthirty.com, customer support, order fulfillment, warranty claims, returns, refunds, and the services provided through our website.
Business Information
Legal Business Name
SERENITY GROUP
Registered Business Address
11 COURS ARISTIDE BRIAND
69300 CALUIRE-ET-CUIRE
FRANCE
Business Registration Number (SIREN)
834 025 959
VAT Registration Number
FR40834025959
Customer Support
For the fastest and most efficient assistance, we strongly recommend contacting New30 by email.
Email is our primary customer support channel and allows our team to review order details, return requests, warranty claims, shipping enquiries, product questions, and account-related matters accurately and efficiently.
Primary Support Email
We aim to respond to all customer enquiries within 24–48 business hours.
Phone Support
+33 6 95 85 73 71
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (Central European Time)
For enquiries relating to orders, shipping, returns, refunds, warranty claims, product information, or account-specific requests, we recommend contacting us by email for the fastest assistance.
Contact Form
Customers may also contact us through the Contact Form available on our website.
To help us assist you as quickly as possible, please include:
- Your Full Name
- Email Address
- Order Number (if applicable)
- A detailed description of your question or request
Providing complete information helps our team review and process your enquiry more efficiently.
Additional Ways to Contact Us
Customers may also contact New30 through our official social media channels.
Instagram
[Confirmation Required]
Facebook
[Confirmation Required]
While we regularly monitor these channels, response times may vary.
For enquiries requiring order information, shipping assistance, returns, refunds, warranty support, or account verification, we strongly recommend contacting us directly at:
Email remains the preferred and fastest method of contacting our Customer Support Team.
Before Returning Any Product
Customers must contact New30 Customer Support before returning any product, requesting an exchange, requesting a replacement, submitting a warranty claim, or requesting a refund.
Returns sent without prior authorization or without receiving return instructions may be delayed, refused by the receiving facility, returned to the sender, or become ineligible for processing.
Warehouse, fulfillment, and authorized return locations may vary depending on inventory availability and the customer's delivery destination. Our Customer Support Team will provide the appropriate authorized return address and instructions based on your order.
For assistance, please contact:
Email
info@newthirty.com
Phone
+33 6 95 85 73 71
How to Reach Us
For the fastest support, please contact us using one of the following methods:
- Email: info@newthirty.com (Recommended)
- Website Contact Form
- Phone: +33 6 95 85 73 71
- Instagram Direct Message
- Facebook Messenger
We are committed to providing timely, professional customer support and aim to respond to all customer enquiries as promptly as possible during our business hours.
Thank you for choosing New30.